(9:00 am to 10:00 pm ET for General Inquiries)
Step#3 ...Scheduling a Visit
Scheduling a visit ... (by appointment only)!
Now, due to the number of “no shows” & last minute cancellations, we require a $25.00 RESERVATION / SERVICE FEE . (except if someone has already reserved a particular pet and has sent us a 25% deposit) This fee must be paid by Interact or PayPal and is due when we confirm a time for your one visit. This fee is non-refundable but if you do decide to purchase a pet from us during this one time visit, the $25.00 fee will be deducted from the purchase price of the pet. If you cancel, or simply do not show up or if you choose not to purchase a pet during your visit the $25.00 RESERVATION / SERVICE FEE will not be refunded instead it will be a fee for the time we spent preparing for your visit.
We try our best to accommodate your schedule. After we have received your 25% deposit to reserve a certain pet, or the $25.00 RESERVATION /SERVICE FEE and we have all agreed on a specific date and time for you to visit we will need you to email us (at [email protected]) your name, mailing address and phone number, if you are purchasing a pet for someone else, please include the name address and phone number as you would like it to appear on a our Health Guarantee (if this is a surprise for your some one in you family, please indicate that in your email so that way if we need to contact you for any reason and we need to leave a message we will not say Heritage Pets called) Once we have your email, we will reply to it by email which will include a receipt of deposit, (or Reservation Fee) a confirmation of the date/time of appointment, our address and directions. Please take a couple in minutes to review the information in this email just to make sure the information is correct and be sure to let us know if any changes need to be made.
To avoid unscheduled visits, we have deliberately not posted our home address on our website. But, we will provide it when/if we schedule an appointment.
Being that we are a private home we do not keep set hours but we do try to be accommodating
Typically, appointments/visits last approximately 20-30 minutes as we need to go over a few things and show you how to handle and care for this type of pet.
If you prefer not to leave a deposit or reservation fee, then we suggest that on the day that you are hoping to come-by, you are welcome to call a couple hours in advance, to find out if we are available. If we don't have anything already planned we may be willing to schedule a visit. (don't get too excited there is always a pretty good chance that a same day visit will not be an option. )